CLIENT HELP
Frequently Asked Questions
How long does delivery take in Sri Lanka?
Deliveries to Colombo and immediate suburbs are completed within 24-48 business hours. Islandwide deliveries (Kandy, Galle, Jaffna, etc.) take between 2 to 4 business days.
Are your gemstones genuine Ceylon stones?
Yes. All our Ceylon blue, yellow, and pink sapphires are authentic natural Sri Lankan gemstones certified by gemologists.
What is your return and exchange policy?
We offer a hassle-free 7-day exchange window for all unused jewellery items in their original luxury packaging.
How do I know my ring size?
You can refer to our online Ring Size Guide page or request a complimentary physical ring sizer when placing your inquiry with our concierge.
What payment methods do you accept?
We accept Credit/Debit cards via PayHere, 3 interest-free installments via KOKO, and Cash on Delivery (COD) for Colombo orders.